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At Primary Homecare, we understand that inviting someone into your home is a big decision. We want you and your family to feel comfortable, reassured and confident that you are receiving care from people who genuinely care about your wellbeing.
Our carers are at the heart of everything we do. We carefully support, train and develop our team to ensure they have the knowledge, skills and confidence to provide high-quality, person-centred care.
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Recruitment and Background Checks
Your safety and peace of mind are extremely important to us. All prospective carers go through a robust recruitment process before being offered a position with Primary Homecare. This includes obtaining references, completing Right to Work checks and an enhanced Disclosure and Barring Service (DBS) check, helping us ensure that the people joining our team are suitable to work in care.
Training and Development
Before working independently in the community, all new carers complete a one week classroom-based induction programme, followed by practical shadow training alongside an experienced member of our team. This allows them to put their learning into practice, gain confidence and understand the high standards we expect.
Our classroom induction covers a wide range of essential subjects, including:
- Moving and Handling
- Adult Safeguarding
- Mental Capacity
- Health and Safety
- Food Hygiene
- First Aid
- Fire Safety
- Medication
- Equality and Diversity
- Infection Prevention and Control
- Nutrition and Hydration
- Confidentiality and GDPR
- Personal Safety
- Dementia, Challenging Behaviour and Mental Health
- Stoma and Catheter Care
- Oliver McGowan Mandatory Training on Learning Disability and Autism
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Respect, Dignity and Compassion
We place great importance on the way our carers treat you, your family and your home. We teach our staff good manners, professionalism and etiquette when visiting you in your own home. They are expected to be respectful of your property, polite and considerate, and always treat you with dignity and compassion.
Our aim is to build positive, trusting relationships between our carers and the people they support. We encourage our staff to take the time to get to know you, understand your preferences and respect your daily routines, ensuring that the care you receive is personal to you.
We believe care is about much more than simply completing tasks; it is about providing companionship, kindness and reassurance, while helping you maintain your independence and continue living comfortably in your own home.
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Ongoing Support and Supervision
Our staff are regularly supervised, both in the community and through office-based support, to assess their performance, recognise good practice and provide additional guidance or training where needed.
You may also have a coordinator present during some of your visits to complete spot checks. These help us monitor the quality of care being delivered, maintain our high standards and ensure you are receiving the support you deserve.
Behind every carer is a dedicated team of coordinators and office staff who are there to provide ongoing support, answer questions and help with any concerns you or your family may have. We value feedback and are always looking for ways to improve the service we provide.
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Care You Can Feel Confident In
At Primary Homecare, your comfort, safety and happiness are at the heart of everything we do. We want you and your family to feel confident and reassured knowing that you are supported by a carefully recruited, trained and supervised team of people who genuinely care about making a positive difference to your life.