Mrs Prema Fairburn Dorai - Director
Prema Fairburn-Dorai is exceptional in her tireless efforts to improve the quality of care in Suffolk. She owned two care homes and now continues to run her Domiciliary Care agency, Property company and Care staff agency.
Prema Fairburn-Dorai trained and worked as a registered nurse specialising in Paediatrics. She has been a nurse for 50 years and was promoted to ward sister at the age of 24 which was rare in 1974, especially for someone from an ethnic minority.
She came to Suffolk 36 years ago to own and run The Old Rectory Nursing Home in Barham. Prema also gained a BSc in Nursing, a Postgraduate Certificate in Education and a Masters in Education from Cambridge University all in the 1990s. The Old Rectory Nursing Home and purpose built Baylham Care Centre were part of the Cardinal Healthcare Group. These care homes were sold in 2019 and were rated as Outstanding and Good by the CQC. Prema now concentrates on Primary Homecare and Cardinal Healthcare Properties. She is engaged in new innovative services/partnership with CCGs/Social Services/voluntary sector, resulting in enhanced services which enable people to remain home for as long as possible. The success of the services is 80-95%. The care businesses are Multi-award winners locally and nationally. Prema is a member of the Inner Wheel Club of Ipswich, the President of the Rotary Club of Ipswich and gets very involved in community projects with charities and other needy causes. She is also a director of the Suffolk Care Association (SCA) and is working with Suffolk County Council, CCGs and other partners to ensure delivery of care to vulnerable adults is fair and streamlined.
Over the two years of the Pandemic, Prema has given up 60% of her time fighting for government and local support for the overwhelmed care sector. This has involved being on various committees and groups at a high level in order to influence decisions which impact on the care sector. Many of the associations that she is involved with are national, and she has used her voice to represent the difficulties faced by the care sector in Suffolk. Her presence in local radio and news has been to make the public aware of the stressful conditions that the care sector were experiencing during the early days of the pandemic till the present.
David Fairburn - Director
David is a Director of Primary Homecare and oversees payroll management. David is a gifted musician who studied at Chetham's School of Music for 6 years and went on to the Royal Academy of Music to complete his degree in music - fun fact, his instrument is the piano! Prior to joining the business in 2020, David worked as a teacher in London for over 10 years. He taught Music and Maths in Secondary schools. David has revolutionised the spreadsheets that we use for payroll purposes and we now run a streamlined system. David also negotiated and initially helped to implement our digital care management system called Nursebuddy. This has been running successfully for 6 years and we are now virtually paperless. David's hobbies are cooking to a'la'carte standards, watching football matches, playing golf, playing the piano and travelling. He is married and spends a lot of time in Thailand.
Jonathan Fairburn - Director
Jonathan is a valued member of the Primary Homecare team and plays an important role as Director, continuing the strong family foundation of the company as Prema's son. He brings both creativity and technical support to the organisation, helping to drive it forward while staying true to its values. With a passion for photography, Jonathan has contributed his skills by capturing company images, helping to showcase the heart of the service and the people behind it. Alongside this, he supports the IT Manager with day-to-day technical tasks, including assisting with phones and ensuring systems run smoothly. Outside of work, Jonathan enjoys playing computer games, combining his interest in technology with a well-earned way to relax.
Adrian Fairburn - Director
Adrian is a principal Director of Primary Homecare and Prema's eldest son. He studied Law at Kings College, London and joined the family business after getting his degree. He also worked part-time at Kerseys Solicitors in Ipswich in their accounts department for over 10 years. Adrian worked with Prema from 2001 to create Cardinal Healthcare. His great achievement was to project manage the development of Baylham Care Centre and a huge extension to Barham Care Centre. Both nursing homes gained a very good reputation through their personalised approach and family values, and were rated 'Outstanding' and 'Good' respectively by the CQC. After the sale of the care homes in 2019, Adrian moved on to property development. Adrian is also a very gifted musician. He attended Chethams School of Music for 6 years and studied piano. He has 2 children who are his life and his hobbies include watching football, playing golf and Jazz piano.
Julie Mills - HR & Operations Manager
Julie has over 30 years of experience delivering training within the care sector in Suffolk. In recent years, she has also gained extensive experience in both care home and home care management. Julie leads our in-house training team and holds overall responsibility for the management of Primary Homecare, ensuring that the organisation continues to deliver high-quality, person-centred care. She also plays a key role in the ongoing business development of Primary Homecare, supporting the growth of the service while maintaining the high standards we are known for.
Toni Woods - Registered Manger (On Maternity Leave)
Toni Joined the Company in July 2014 as a Home Care Assistant. She gradually progressed to Ipswich Coordinator. A few years later she was appointed as Deputy Manager and this year she was promoted to Registered Manager. Toni has achieved NVQ Level 3 Health & Social Care and is currently working towards Level 5 Leadership and Management in Adult Social Care.
Rowena Ponnudorai - Registered Manager
Rowena started with the company in 2023 as a Carer and Relief Coordinator, gaining valuable experience supporting both our clients and the wider team. She later progressed into the role of Area Coordinator, where she was responsible for overseeing care delivery and supporting carers within my allocated area. In 2026, Rowena stepped into the position of Interim Registered Manager to provide maternity cover, taking on additional responsibilities to ensure the continued smooth running of the service.
Mark Wilson - Finance Manager
Mark joined the company in January 2016. He is a qualified accountant and holds the AAT Level 4 Diploma in Accounting. Mark is responsible for overseeing all company finances and accounting, including payroll, ensuring that financial processes are managed accurately and efficiently. Prior to joining us, Mark built extensive experience in bookkeeping, accounts, and payroll, bringing a wealth of financial knowledge and expertise to the organisation.
Alex Loh - IT & Infrastructure Manager
Alex joined the company in March 2006, having previously worked as a Project Engineer. He is responsible for maintaining all our IT hardware, software, and systems, including our rota and care planning system, Nurse Buddy. Alex also manages our communications systems, such as the internal office phone network and staff mobile phones. Alex provides ongoing technical support across the organisation and is always available to troubleshoot any technical issues, ensuring that staff have the tools and systems they need to work effectively.
Demi Hart - Marketing & Quality Compliance Coordinator
Demi joined the company in March 2026 and supports both our marketing initiatives and Quality Compliance work, helping us to promote and maintain the high standards of care we provide. She brings a diverse professional background with experience across the healthcare, education, and travel sectors. Demi has joined us to reconnect with her passion for healthcare and is committed to contributing to a positive, supportive environment while helping ensure our services continue to meet the highest standards of quality and compliance.
Cynthia Zhou - Stowmarket Coordinator
Cynthia joined Primary Homecare in March 2023 as a Homecare Assistant in Felixstowe, where she quickly became a valued member of the team through her dedication and compassionate approach to supporting clients. In 2025, she began assisting the office team with part-time administrative duties, gaining valuable experience in the operational side of the service. Since January 2026, Cynthia has been working as the Interim Coordinator for the Stowmarket branch, where she continues to apply her knowledge and commitment to ensure the smooth running of the service and the delivery of high-quality care. Cynthia is also a mental-health first aider and is always on hand to help anyone with support.
Mia Kendray - Felixstowe Coordinator
Mia has been part of the Primary Homecare team since 2021. She began her journey as a carer in Ipswich, where she gained valuable hands-on experience supporting clients in their homes. Through her dedication and strong organisational skills, Mia progressed to the role of Relief Coordinator before moving into her current position as the Felixstowe Coordinator - a role she thoroughly enjoys. Mia studied Level 3 Health and Social Care at college and is currently working towards her Level 4 qualification, continuing to build on her knowledge and commitment to delivering high-quality care and support.
Andrei Zsurzs - Ipswich Coordinator
Andrei joined the company in August 2016, having previously worked as a CNC Technician. He initially started part-time in the office, where he gained valuable experience and insight into the day-to-day operations of the service. Over time, Andrei progressed into a full-time position as the Stowmarket Coordinator. Since then, he have continued to develop within the company and now works as the Ipswich Coordinator, a role that he greatly enjoys. Andrei is currently working towards his Level 4 NVQ to further enhance his knowledge and skills within the health and social care sector.
Neshmiya Sajeev - Relief Coordinator
Neshmiya joined Primary Homecare in December 2021 as a community carer, where she developed strong relationships with clients and demonstrated a high standard of compassionate care. In August 2025, she moved into the office team as a Relief Coordinator, supporting the coordination of care while continuing to pick up carer shifts in the community. Alongside her coordination role, Neshmiya is also our Medication Champion. In this role, she provides guidance and delivers medication training to our carers, helping to ensure safe practices and maintaining high standards of care across the team.
Chrissie Collins - Relief Coordinator
Chrissie has worked for Primary Homecare for six years, spending three years providing care in Stowmarket before moving into the office team, where she has now been working for almost three years. She works part-time on Mondays and Tuesdays as a Relief Coordinator, helping to support the smooth running of the rota and ensuring clients continue to receive reliable care. Chrissie enjoys her role and values being part of such a supportive team. She continues to build her confidence and skills with the computer systems and is always keen to learn and develop further in her role.
Tiegan Green - Senior Administrator
Tiegan joined Primary Homecare in May 2020 as a Homecare Assistant and in 2021, moved into the Office team as an Administrator. In 2025, she then progressed to the role of Senior Administrator. Her responsibilities include organising documentation for both clients and carers, handling enquiries, and managing incoming phone calls. Tiegan also supports the onboarding of new starters and coordinates the booking of staff training, helping to ensure the team is well prepared to deliver high-quality care.