We understand that choosing home care can come with a lot of questions. Our Frequently Asked Questions section is here to provide clear, helpful information about our services, how we work, and what you can expect from Primary Homecare. If you can't find the answer you're looking for, our friendly team is always here to help - just get in touch and we'll be happy to assist.
? Who can receive care from Primary Homecare?
We support adults aged 18+ with a wide range of needs including elderly care, dementia, physical disabilities, mental health conditions, end-of-life care, and complex medical conditions.
? How much does home care cost?
Costs vary depending on the level of care required. Please contact our friendly team for a personalised quote.
? How quickly can care start?
We aim to start care as soon as possible following an assessment, depending on availability and individual needs.
? Do you offer personal care?
Yes. We provide support with daily activities such as washing, dressing, grooming, medication prompts, and mobility support, all tailored to individual needs.
? Do you offer companionship services?
Yes. Our carers provide companionship including conversation, activities, outings, and emotional support to help reduce loneliness and improve wellbeing.
? Can you help after a hospital stay?
Yes. We provide a reablement support to help individuals regain independence following hospital discharge, illness, or surgery.
? How do I arrange care?
Simply contact our friendly team to discuss your needs. We will arrange an initial visit to assess your requirements and create a personalised care plan.
? Do you provide live-in care?
Yes. We offer live-in care options including overnight support, sleep-in carers, or waking night carers depending on your requirements.
? Can I choose my carer?
We do our best to match clients with carers based on personality, needs, and preferences to ensure comfort and continuity. We cannot always however guarantee that you will have the same carers for every visit, but we aim to provide consistency where possible.
? Can family members be involved in care planning?
Absolutely. We encourage family involvement to ensure care is tailored to the individual's preferences and needs.
? How do you ensure quality of care?
We regularly review care plans, carry out spot checks, and gather feedback from clients and families.