Primary Homecare is committed to making our website accessible to everyone, including people with disabilities or accessibility needs.
Our Commitment to Accessibility
Primary Homecare is dedicated to ensuring that our website is accessible and usable by as many people as possible, regardless of disability, age, or the assistive technologies they use. We believe that everyone deserves equal access to information about our homecare services in Suffolk.
We are continually working to improve the accessibility of this website and aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as required by the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
What We Have Done to Improve Accessibility
We have taken a number of steps to make this website as accessible as possible:
- Text alternatives: We aim to provide text alternatives for all non-text content, such as images, so that screen readers can convey the same information.
- Readable text: We use clear, plain English across the site and have designed our pages so that text is easy to read and understand.
- Colour contrast: We have chosen colour combinations that provide sufficient contrast between text and background to aid readers with visual impairments.
- Keyboard navigation: Our website can be navigated using a keyboard alone, without requiring a mouse.
- Resizable text: Text on our website can be resized using your browser settings without loss of content or functionality.
- Consistent navigation: Pages are laid out in a consistent, logical manner to help users orientate themselves throughout the site.
- Descriptive links: We aim to use descriptive link text so that links make sense out of context, helping screen reader users.
- No flashing content: We do not use content that flashes or strobes, which could cause seizures or discomfort.
Known Limitations
While we strive to meet WCAG 2.1 Level AA, we recognise that some areas of our website may not yet fully meet these standards. We are actively working to address any gaps. Known areas we are continuing to improve include:
- Some older PDF documents may not be fully accessible to screen readers. We are reviewing these and will provide accessible alternatives where possible.
- Some third-party content embedded within our site (such as maps or external review widgets) may not fully meet accessibility requirements, as we do not control the code for these elements.
If you encounter any accessibility barriers on our website that are not listed here, please contact us and we will do our best to help.
Adjusting Your Browser or Device Settings
There are a number of tools and settings available on your device or browser that can help you access our website more easily:
- Increase text size: Most browsers allow you to increase the text size using Ctrl + (Windows/Linux) or Cmd + (Mac).
- High contrast mode: Many operating systems offer a high contrast mode in their accessibility settings, which can make text easier to read.
- Screen readers: Our website is designed to work with common screen readers such as JAWS, NVDA (Windows) and VoiceOver (Mac/iOS).
- Zoom: You can zoom in on any page using your browser or operating system settings.
- AbilityNet: AbilityNet provides free guidance on how to adapt your device to make it easier to use, including advice for people with visual, hearing, motor, or cognitive impairments. Visit mcmw.abilitynet.org.uk
Feedback and Contact Information
We welcome feedback on the accessibility of our website. If you experience any difficulty accessing any part of our site, or if you feel we are not meeting accessibility requirements, please get in touch — we will do our best to resolve the issue and improve your experience.
You can reach us by:
- ✉️ Email: info@primaryhomecare.co.uk
- 📞 Telephone: 01473 833533 (Monday–Friday, 9am–5pm)
- 📝 Post: Primary Homecare, Lower Farm Park, Norwich Road, Barham, Ipswich, Suffolk, IP6 0NU
We aim to respond to accessibility feedback within 5 working days.
Enforcement Procedure
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com, which provides free, independent advice and support on discrimination and human rights issues, including website accessibility.
Statement Details
Prepared by: Primary Homecare Date prepared: March 2026 Last reviewed: March 2026
This statement will be reviewed annually or whenever significant changes are made to the website.